Refund Policy
This Refund Policy explains how Waaiso handles refund requests for platform subscriptions, verification-related charges, quote-related payments, and other fees paid through Waaiso.in.
General policy
Payments made on Waaiso are generally linked to platform access, account verification, subscription benefits, marketplace visibility, or service processing. Refund eligibility depends on the type of payment, service status, and whether the purchased service has already been activated or used.
Subscription fees
Subscription payments are usually non-refundable once the subscription is activated and platform benefits become available. If a duplicate payment, technical payment error, or incorrect charge is confirmed, Waaiso may approve a refund after review.
Verification and processing fees
Verification or processing fees may be non-refundable once review, validation, administrative processing, or related platform work has started. If Waaiso is unable to process a request due to a platform-side issue, the case may be reviewed for refund or adjustment.
Buyer and vendor transactions
Commercial payments, product purchases, service payments, sample charges, delivery charges, or order-related amounts agreed directly between buyers and vendors are the responsibility of the parties involved. Waaiso may provide communication or support assistance, but refunds for such external transactions must be resolved between buyer and vendor unless Waaiso has expressly collected the amount for a specific platform service.
Refund request process
- Submit your refund request to support@waaiso.in with your registered email or mobile number.
- Include payment date, amount, transaction ID, invoice or order reference, and reason for the request.
- Waaiso may request additional information before approving or rejecting the refund.
Review timeline
Refund requests are reviewed within a reasonable business period after complete details are received. Approved refunds will be processed to the original payment method where possible. Bank, payment gateway, or card network timelines may affect when the amount appears in your account.
Non-refundable cases
- Used or activated subscriptions.
- Completed verification, review, or processing work.
- Requests caused by incorrect information submitted by the user.
- Business disputes between buyers and vendors outside Waaiso's direct payment scope.
- Requests made after a significant delay without sufficient transaction details.
Contact
For refund support, contact support@waaiso.in.