Privacy Policy
This Privacy Policy explains how Waaiso.in collects, uses, stores, and protects information when buyers, vendors, visitors, and administrators use the Waaiso platform.
Information we collect
- Account information such as name, email address, mobile number, password, role, and login details.
- Business information such as company name, address, contact person, GST or registration details, category, profile content, products, services, and verification documents.
- Marketplace activity such as requirements, RFQs, quote responses, sample updates, order confirmation activity, feedback, support messages, and contact form submissions.
- Billing and payment information such as invoice references, transaction IDs, payment status, subscription plan, and payment gateway responses.
- Technical information such as IP address, browser, device information, session activity, cookies, and usage logs.
How we use information
- To create and manage buyer, vendor, and admin accounts.
- To verify businesses, process onboarding, and maintain marketplace trust.
- To support RFQs, quote handling, sample delivery updates, order confirmations, and buyer-vendor communication.
- To process subscriptions, payments, invoices, billing records, and service access.
- To provide customer support, respond to enquiries, improve platform features, and maintain security.
- To send service updates, verification messages, OTPs, alerts, and important account notifications.
Sharing of information
Waaiso may share necessary information between buyers and vendors to support marketplace enquiries, RFQs, quotes, samples, orders, and business communication. We may also share information with trusted service providers such as payment gateways, hosting providers, SMS or email delivery services, analytics tools, auditors, and legal or regulatory authorities where required.
Cookies and analytics
Waaiso may use cookies, analytics, and similar technologies to keep users signed in, understand platform performance, improve user experience, detect misuse, and measure public page activity.
Data security
We use reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, or alteration. However, no digital platform can guarantee absolute security, and users should protect their login credentials and account access.
Data retention
Waaiso may retain account, business, transaction, audit, support, and communication records as long as needed for platform operation, legal compliance, dispute handling, fraud prevention, accounting, and legitimate business purposes.
User choices
Users may request correction of inaccurate account or business information, subject to verification and platform rules. Certain records may need to be retained for compliance, security, billing, or audit purposes even after account changes.
Children's privacy
Waaiso is intended for business and professional use and is not directed at children. Users should not submit personal information of minors through the platform.
Policy updates
Waaiso may update this Privacy Policy to reflect platform changes, legal requirements, or operational improvements. Continued use of the platform after updates means you accept the revised policy.
Contact
For privacy questions or requests, contact Waaiso at support@waaiso.in.