Refund Policy

General policy

Refund eligibility depends on the type of service, subscription, or purchase involved. Waaiso reviews refund requests in line with the nature of the order, service activation status, and any applicable business or payment conditions.

When a refund may be considered

• If a payment was made in error or duplicated unintentionally.
• If a service was charged but could not be delivered due to a verified platform-side issue.
• If a request falls within any specific refund window communicated at the time of purchase.

When a refund may not apply

• Where a paid feature, listing, or subscription has already been activated and delivered.
• Where incorrect information was provided by the user during purchase or setup.
• Where the request falls outside any communicated eligibility period.

Request process

To request a refund, contact Waaiso with your name, registered email, payment reference, and a brief explanation of the issue. Our team may request additional information before confirming the outcome.

Processing time

If a refund is approved, processing times may vary depending on the payment method, bank, or gateway. Waaiso will initiate the refund promptly after approval, but final settlement may depend on third-party processors.

Need support?

For any refund or billing questions, please use the contact page so the support team can review the request with the necessary context.